Shipping policy

Shipping Policy

Welcome to Soulful Scrubs! As a small business based in Australia, we strive to provide clear and transparent shipping information to ensure your shopping experience is as seamless as possible. Below is our detailed shipping policy:

Shipping Locations

We ship both domestically within Australia and internationally to select countries. Please note that shipping times may vary based on your location and the time of year.

Delivery Methods

We use Australia Post (AU Post) for all shipments and currently offer standard delivery only.

Shipping Costs

  • Domestic Shipping (within Australia): Shipping costs vary based on the size and weight of your order, as well as your location.

  • International Shipping: Costs are calculated at checkout and include customs fees and duties.

Order Processing Time

As a small business, we typically require 2-3 business days to process your order before shipping. During busy periods, such as Christmas, processing times may be longer.

Delivery Timeframes

  • Domestic Shipping: Delivery within Australia typically takes 2-8 business days. For customers in remote areas, delivery may take longer.

  • International Shipping: Delivery times vary by destination. You will be provided an estimated delivery timeframe at checkout.

Please note: Delivery times are estimates and may be affected by factors beyond our control, such as holidays, weather conditions, or carrier delays.

Tracking and Notifications

Once your order has been dispatched, you will receive an email with your tracking details. Please use this tracking information to monitor the progress of your shipment.

Handling Delayed or Lost Packages

Once orders leave our hands, they are under the care of AU Post. If your package is delayed, we recommend checking its status with AU Post using the tracking details provided. For further assistance, you can contact AU Post directly.

Customs and Duties for International Shipping

International shipping costs include customs fees and duties. Please ensure you are familiar with your country's import regulations and any additional requirements.

Busy Periods and Delays

We appreciate your patience during peak periods, such as Christmas, when order processing and delivery times may be longer than usual. As a small business, we do our best to fulfill orders promptly, but some delays are unavoidable during these times.

Thank you for choosing Soulful Scrubs! If you have any questions about your order or shipping, please don't hesitate to contact us.